To cancel an order, please contact us at info@emiah.com. Please note that our order processing speed is very fast! We recommend contacting us within 12 hours. If you are informed that your order has been shipped, it cannot be canceled or changed. Once we receive your cancellation request, our customer service team will check the status of your order and inform you via email whether it meets the cancellation criteria. If the order does not meet the cancellation criteria, return shipping fees will be charged according to our return policy at the bottom of our website.

We typically process orders within 1 business days. Once the order is processed, you will receive a shipping confirmation email with tracking information.

Once the order has been shipped, the shipping method cannot be changed. Please confirm your shipping preferences before placing the order.

If your order shows as successfully paid but no payment has been deducted from your account, it might be due to a delay in the payment processing system. Please allow some time for the transaction to be completed. If the issue persists, contact our customer service team for assistance.

If you receive a damaged item, please contact our customer service team immediately. Provide them with your order number and photos of the damaged item. We will assist you in arranging a return or replacement.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received. For more details, please refer to our return policy at the bottom of our website.

After we receive your returned item, it typically takes 5-7 business days to process your return. Once processed, you will receive a confirmation email and your refund or replacement will be issued.

If your package is lost in transit, please contact our customer service team with your order number and tracking information. We will work with the courier service to locate your package or arrange a replacement if necessary.